Return & Refund Policy

How to Get in Touch

All refunds and cancellations are handled through ClickBank, our authorized payment processor.

• Phone: +1 800-390-6035 (24/7)
• Online Chat: https://www.clkbank.com/

Order Cancellations

We accept order cancellations before the order has been shipped.

To cancel an order:

• Visit ClickBank Customer Support
• Open a support ticket
• Enter your order details and follow the prompts

If your order has not yet shipped, a full refund will be issued.

If your order has already shipped, you must follow the return process below.

Returns & Refunds

Returns are accepted within 90 days of purchase under the conditions described below.

1. Defective, Incorrect, or Damaged Products

If you receive a product that is defective, damaged during shipping, or incorrect:

• Open a support ticket with ClickBank
• Provide a brief description and clear photos of the issue
• ClickBank will issue return instructions

• A prepaid return label will be provided
• Upon receipt of the returned item, you may choose between:
  • A replacement, or
  • A full refund, processed within 3–5 business days

2. Returns Due to Customer Preference

If you ordered the wrong item or no longer wish to keep the product:

• Returns are accepted within 90 days
• Only unopened and sealed bottles are eligible for return
• Products must be returned in their original packaging
• Return shipping costs are the customer's responsibility
• We do not provide prepaid return labels for these returns
• Please do not use "Return to Sender" or "Refused" shipments

Once the returned items are received and inspected, refunds are processed within 3–5 business days.

Partial vs. Full Refunds

• To receive a full refund, all products from the original order must be returned, including any free or bonus items.
• If only part of the order is returned, the refund will be issued per product, based on the individual sale price of each eligible item.
• Opened or used bottles are not eligible for a refund.

Digital Bonuses (Important Notice)

Any digital products (including eBooks, guides, or downloadable materials) provided with your purchase are offered as free digital bonuses.

• These digital bonuses are delivered instantly
• They are non-refundable
• They have no standalone monetary or cash value
• Accessing or downloading these digital bonuses does not affect your eligibility for a refund on eligible physical products, subject to the conditions outlined in this policy.

Standalone Digital Products (Paid eBooks)

Certain products sold on our website are standalone digital products, such as paid eBooks purchased individually (not included as bonuses with physical products).

• Standalone digital products are delivered immediately upon purchase
• Due to their digital nature, these products are non-refundable
• By completing the purchase, you acknowledge that you receive instant access to digital content and waive your right to a refund for standalone digital products
• This policy applies only to digital products sold on a one-time purchase basis.

Subscription Products (Recurring Physical Shipments)

Some VitaraX products may be offered as recurring physical shipments (subscription plans).

• Billing frequency, product quantities, pricing, and shipment timing vary depending on the specific offer selected and are clearly disclosed prior to purchase on the sales page and checkout form.
• Subscriptions may be canceled at any time by contacting ClickBank Customer Support.
• Once a subscription is canceled, no future charges or shipments will occur.

Refunds for Subscription Orders

• Each successfully billed and shipped subscription order is treated as a separate physical product order.
• Shipped subscription orders are subject to the same return and refund conditions as standard one-time physical purchases.
• Refunds are not automatically issued for subscription orders that have already been processed or shipped.

Refund Processing

• Refunds are issued to the original payment method
• Original shipping and handling fees are non-refundable, unless the return is due to a defective or incorrect product
• No restocking fees are charged

How to Return Your Product

RMA Requirement: Before returning any product, you must contact our support team to obtain a Return Merchandise Authorization (RMA) number. Returns sent without an RMA number may experience significant delays in processing. Please clearly write your RMA number on the outside of the return package.

Please include one of the following inside your return package:

• A copy of your email invoice, or
• A note with your full name, email address, and mailing address

To expedite your refund, please email your return tracking number to us once your package has been shipped.

This refund policy complies with ClickBank's 90-day refund requirements and applies to all VitaraX purchases processed through ClickBank.